Theorizing a Service Structure
Li, Mahei Manhai
In the evolving landscape of modern service systems, there is a need for a unified theoretical framework that illuminates service delivery and value creation. This dissertation ventures into that uncharted territory, laying down a mathematical model based on hypergraph theory that encapsulates the essence of service and value creation. It conceptualizes three main components, (1) a resource model, (2) a value proposition model, which includes ...
